Starbase Technologies was founded in 1988, with a vision to become one of the top ten mold makers in the United States, with respect to quality, technology-driven product value, on-time deliveries, and customer satisfaction. Today, the company employs 70 workers in a 45,000 square foot facility in Pittsfield, Massachusetts.
The company was founded by three plastic industry veterans, and that's where Starbase finds the majority of its customers. The company specializes in custom manufactured molds, tooling, and mold bases for high volume disposables, cups, pour back spouts for detergent closures, caps, jars, vials, pen parts, aerosol actuators, medical parts, and long running solid block molds.
Starbase continues to work hard to transform its founders' vision into reality. Their commitment to quality has earned the company an ISO 9001 certification. For Starbase, customer satisfaction and quality go hand in hand, as stated in the company's Quality Policy:
'Starbase Technologies is committed to achieve total customer satisfaction through product excellence, continuous improvement, excellent quality, on-time deliveries, and a level of service unequaled in the industry.'
"We pride ourselves on being customer-driven," says Paul Carlson of Starbase. "We provide our customers with a complete solution, from design to a finished product, and we do whatever it takes to keep the customer happy." Indeed, Starbase works closely with its customers to make sure they get the results they are looking for. The company has invested in a "Tech Center" facility, where they do prototype and preliminary production runs for their customers and fine-tune the tools to the point they are ready for mass production.
Starbase has been using Cimatron E for less than a year, but Carlson has already seen impressive results. "We had an opportunity to see the value of Cimatron very soon after we started using it, when one of our valued customers came to us in a bind. They needed modifications to the molding area of their retainer plates and they needed it turned over as soon as possible. We were hoping to finish the job in two weeks. The job was given to me because I had great success with Cimatron in the past, although I was using it for just five months at the time. Cimatron E made the job very easy, so it was programmed in one day and perfectly machined in two more days. After polishing and final assembly, the job was completely done to the customer's satisfaction in seven days." Adds Carlson: "Cimatron has made a great impact on my ability to accomplish my job more accurately, quickly, and with much less frustration. It helps us serve our customers better, which is our ultimate goal. We compete with overseas shops, which can work three shifts, so we need to get things done quicker and better."
According to Carlson, this ability to get things done quickly required more resources prior to using Cimatron. "Cimatron is mold-maker friendly. I can create a cutter-friendly toolpath so we don't lose time in production. For example, it won't plunge into the material more than I want it to."
Carlson is seeing time savings on the front-end of the process as well. "We can bring in files from any CAD system, which saves us the need to model and create the part. And the ease-of-use not only helps me get things done quicker, it also makes it easier for someone new to get up to speed in a matter of weeks rather than 6-8 months."
Last but not least, Carlson is appreciative of the level of service and support he receives from Cimatron. Chad Richard, IT Manager for Starbase, seconds Carlson and adds: "Cimatron has the best technical support I have ever seen in all my years of working with software vendors. Their responsiveness is just unparalleled, starting from the sales person all the way to the technical staff."